Frequently Asked Questions About Home Security
Frequently Asked Questions
Systems & Hardware
Absolutely. It’s much easier for an intruder to cut a landline than disrupt the wireless signal to the Alarm Response Center. If an intruder tries to disable your security panel or base, it will set off an alarm before the system is compromised. Wireless sensors are also secure. Since they aren’t constrained by phone lines or wall mounts, they can be placed out of view of intruders. If a sensor is tampered with, an alarm will be triggered as well.
Yes, all of our systems provide multiple ways to arm or disarm your system:
Nest Secure uses the unique Nest Tag, a passcode, or the Nest app. Smart Security Systems use a passcode, the Brinks Home Security app, Bluetooth hands-free disarming, and an optional keychain remote.
That’s a popular option for many customers. Smart-home devices are a great way to enhance the real home security we provide. They’re easy to add, and compatible devices can be controlled by your system’s mobile app.
Nest Secure: The Google Assistant is built in. You can control your home security system, just say, “Ok Google, set security to away and guarding.” It also can control compatible connected-home devices, manage tasks, and get answers powered by Google Search. (Mobile Notifications require working internet and Wi-Fi). Nest Secure is not compatible with Amazon Alexa.
Smart Security Systems: Smart Security uses “skills” provided by Alarm.com to control your system and compatible devices through Alexa, Siri, and the Google Assistant. For example, you can say “Alexa, ask Alarm.com to arm the security system.”
In general, only pets over 40 lbs. are capable of triggering motion sensors. To safeguard against pet-triggered alarms, we suggest following the recommendations provided with your security system, and (if possible) setting motion detectors in areas that pets don’t normally frequent.
Nest Secure: A Nest Detect sensor (which combines door/window/motion detection) includes one replaceable CR123 3V lithium battery, with battery life of up to 2 years.
Smart Security Systems: Door sensors take a single 3V lithium watch battery, while motion sensors take two lithium AA batteries. Both types of battery last 5 to 10 years.
Door sensors can also be used as window sensors. However, window break-ins are rare, and with the effective protection provided by well-placed door and motion sensors, window sensors are rarely necessary. If you absolutely need window protection, you can add additional sensors when you purchase your system.
We want to make it as easy as possible to find the help you need
Yes. Each sensor protects a door, window, or area, and will indicate the location of the breach when an alarm occurs.
Absolutely. Our cellular backup will connect to the strongest major wireless provider at your location.
Yes. That’s one of the advantages of a wireless self-installed system. Just take the devices out of your old home and place them in your new home. Once you have installed your system in the new location, just call or chat to let us know. Your monthly rate will remain the same unless you choose to add additional services.
That’s a popular option for many customers. Smart-home devices are a great way to enhance the real home security we provide. They’re easy to add, and compatible devices can be controlled by your system’s mobile app.
Of course! Just go to brinkshome.com, or chat with one of our security experts to get started.
Keeping the Ones You Love Protected
